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Customer Experience
1425 posts
The Power of Customer Service Values: Creating a Culture of Excellence
Setting your team’s customer service values can help create a workplace mindset that draws everyone together with a…
2024’s Game-Changing Customer Experience Speakers: Top 5 Picks
If you want to truly engage and maintain a loyal customer base, focusing on the customer experience (CX)…
What To Do When Your Online Reputation Is Ruined?
Workplace accidents are pretty common, even if most of them are minor. Non-fatal incidents cause at least four…
12 Exciting Things Made With a 3D Printer
The emergence of 3D printing is leading to a significant transformation in the production process. However, owning your…
Evolving Customer Demands: The Quest for New App Features
As the digital landscape rapidly changes, customers constantly seek newer and more engaging features in applications. From utilities…
Unpacking 2023 Retail CX Trends: The New Rules of the Game for Marketers
The retail sector is experiencing unprecedented shifts in customer expectations, technological advancements, and competitive pressures. With digital transformation…
Virtual Production Is Transforming the Future of Retail Marketing and So Much More
What is virtual production? Virtual Production (VP) combines traditional filming techniques with virtual environments and computer graphics to…
Dentsu’s AI Creates an Immersive Customer Experience
Dentsu, a leader in the customer experience management (CXM) industry, has partnered with Salesforce, a prominent marketing and…
The Rise of Inclusive Marketing: Avoiding Past Mistakes
Marketing has always been about reaching the right audience with the right message. However, for decades, the industry…
Optimizing Your Sales and Marketing Workflows for the Self Service Buyer
Self-service buyer journeys have been on the rise for years, but now they’ve become the norm for B2B…